Support

We're a small team and we read everything.

⚠️ Update before launch: replace the email below with your real, monitored support address and set a response-time you can actually keep. App Store review requires a working Support URL that leads to genuine help.

Need a hand with Matcha, or want to report something? Here's how to reach us.

Get in touch

Email us and we'll get back to you, usually within 2 business days.

Email support@pixel8.ca

Report or block someone

Safety comes first. In the app, open a profile or chat, tap the ••• menu, and choose Report or Block. Reports are reviewed by our moderation team. If you ever feel unsafe, you can also email us directly at the address above.

Managing your account

Edit your profile: Profile tab → edit.
Delete your account: Profile → Settings → Delete account. This removes your data as described in our Privacy Policy.
Waitlist / invites: questions about your invite? Email us and we'll sort it out.

Billing

Any paid membership is billed through your App Store account. Manage or cancel it anytime in Settings → your name → Subscriptions on your device.

Common questions

Are my scores private? Yes — always. No one ever sees the score you gave them.
What's Blind Match? A no-photos mode where you connect on personality first; photos reveal only when you both choose.
How old do I have to be? Matcha is for people 18 and over.